Reliable Carpet and Upholstery Care (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://reliablecarpet.ca, use our services, or interact with us.

1. Information We Collect

1.1 Personal Information We may collect personal information that you voluntarily provide to us when you:

• Register on the website
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Use certain other site features

This information may include:

• Name
• Email address
• Phone number
• Billing and mailing address
• Payment information

1.2 Automatically Collected Information When you visit our website, we automatically collect certain information about your device and your usage of the site. This information may include:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed and the dates/times when those pages were accessed
• Interaction with our website content

We use Google Analytics 4 (GA4) to collect and analyze this data to improve our website and services.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Process transactions and manage your orders
• Communicate with you, including sending you updates, promotional materials, and other information
• Understand and analyze how you use our website and services
• Develop new products, services, and features
• Monitor and prevent fraud
• Comply with legal requirements and protect our legal rights

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following situations:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• Access: The right to access and receive a copy of your personal data.
• Rectification: The right to request the correction of any inaccuracies in your personal data.
• Deletion: The right to request the deletion of your personal data.
• Restriction: The right to request the restriction of the processing of your personal data.
• Objection: The right to object to the processing of your personal data.
• Portability: The right to request the transfer of your personal data to another organization.

To exercise these rights, please contact us using the contact information provided below.

6. Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us via email.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Phone: 416-461-4006
• Email: info@reliablecarpet.ca
• Address: 270 Carlaw Ave.Toronto,ON

Thank you for trusting Reliable Carpet and Upholstery Care with your personal information. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly.